Field Support Representative
Field Support Representative
Would you like a highly varied role working within a fast-paced environment? We currently have a vacancy for a Field Service Representative to work on various contracts with our Weapon Systems UK business based at our site in Barrow-in-Furness.
As a Field Service Representative, you will provide customers and the business with technical support, assistance and advice on our products, sub-systems and training equipment.
This role will provide you with the opportunity to work in a varied role that is interesting, providing the chance for you to work both nationally and internationally.
Your main responsibilities as a Field Support Representative will involve:
Maintaining and establishing the cause of equipment failures and recommending rectification procedures
Operating efficiently to conclude all on- site installations, repair, maintenance and test activities
Expediting the resolution of technical queries and the processing of repairable Line Replaceable Units (LRUs) and act as the first level escalation point for Customer concerns
Ensuring all customers contractual commitments are met by the maintenance team under your control
Supporting the business as requested at defence exhibitions around the world; for extended durations if required
Providing support to the Field Support Manager, preparing supporting documentation for bids or requests for quotations
Collaborating with other functional Leads and members of the project organisational structure
Your skills and qualifications as a Field Support Representative:
HND or equivalent qualification within mechanical/electrical engineering
IOSHH Managing Safety Certificate or willingness to work towards
Previous experience as a Fitter with basic fitting skills e.g. filing, heli-coiling, drilling, tapping and grinding
Willingness to travel nationally and internationally which could be for extended periods of time
Previous experience within an Artillery background - desirable
What we're looking for in you:
Your excellent communication and interpersonal skills will enable you to build and support relationships with customers and partners. You will have a strategic approach to business operations and a flexible approach to work, with a desire and willingness to mentor and develop teams.
Benefits: Our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. We also offer a range of additional benefits such as flexible working, an employee assistance programme, Cycle2work and many local and national employee discounts. Some employees may also be eligible for an annual incentive.
BAE Systems is one of the world's leading global defence, security and aerospace companies. We work at the cutting edge of technology, creating more than 100 new inventions every year for customers in over 100 countries.
BAE Systems - Weapon Systems UK
As part of BAE Systems Platforms and Services organisation in the USA, Weapon Systems (UK) designs, develops, manufactures and supports artillery systems, naval guns, small and medium calibre barrels and provides engineering capability to the wider BAE systems business. Our global reach brings our customers a depth and breadth of expertise that meet critical needs in the air, on land, and at sea. Our mission strives for us to be our customer's trusted and affordable weapons provider, delivering enhanced effects on target and complete mission solutions. We are looking for innovation, commitment and drive to help define the future of Weapon Systems capabilities.
Our UK manufacturing site is based at BAE Systems Barrow in Furness site and is supported by a design team which includes Electronics, Software and Mechanical engineering disciplines. We pride ourselves on employing the best professionals around. Our commitment to our employees and their development is always a priority and our investment in you means working for us will provide you with endless opportunities to create your desired career with us. Join us and you'll be part of something important; something you can be proud of.
BAE Systems is an equal opportunities employer. We value diversity and welcome applications from candidates from all backgrounds. We particularly welcome applications from sections of the community which are currently under-represented at BAE Systems, including women, BAME and applicants with disabilities. Please note we will not use any personal information relating to your background at any stage of the application process.
Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and/or your place of birth may limit those roles that you can perform for the organisation.