Applications Support Engineer
Applications Support Engineer
Would you like a role within the newly-created Archer Product Team within Product Delivery in EITS? We currently have a vacancy for an Applications Support Engineer at our site in The Strand - Preston.
As an Applications Support Engineer, you will work for the Archer Product Owner to complete the required activities to ensure that the Archer Product is functioning correctly and continually enhancing its' capability. You will be guided technically by the Product Technical Lead, who is the design authority for the tool, and will ensure their activities meet the design standards set by the Product Technical Lead.
This role will provide you with the opportunity to work within a newly-created service on a product that is receiving increasing attention within BAE Systems. Majority of jobs will be hands-on configuration to meet the customer's requirements and therefore there is a lot of direct interaction with senior stakeholders.
Your key responsibilities as an Applications Support Engineer will be:
Accountable for gathering requirements, configuring & supporting modules of RSA Archer according to best practice methods
Provide product and service direction to the Product Management Team and implement these as part of a self-organising team
Drive issue resolution and resolve underpinning problems as part of a continuous service
Work with customers to introduce innovation and evolve the product
Have significant understanding of the specific requirement scope, functional capability of the module and how this interfaces with the other components of the system
Work with suppliers, customers, team members and industry peers to continuously improve delivery of change
Document technical business requirements and problems into a format that is easily consumable by all parties
Contribute to protecting the products from technical debt and process debt
Your essential skills and qualifications:
Experience configuring an application from the front-end and documenting the solution
Experience managing virtual Windows/SQL servers, services, processes and applications
Comfortable with presenting to senior managers on a regular basis
Able to travel on an infrequent basis to meet with customers as required (Farnborough)
Experience with RSA Archer or another Governance, Risk and Compliance (GRC) tool
ITIL Foundation certified
Experience working within a technical support environment
Experience with Tableau or another enterprise-level reporting solution
What we're looking for in you:
Honest, out-going character
Ability to multi-task between different jobs
Reliable with time management
Detail-focussed individual who can be clear on the effort and complexity of requested jobs
Location: The Strand - Preston
Benefits: Our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. We also offer a range of additional benefits such as flexible working, an employee assistance programme, Cycle2work and many local and national employee discounts. Some employees may also be eligible for an annual incentive.
BAE Systems is home to the engineering expertise, technical skill and ingenious people that keep the UK at the forefront of defence and security capability. We manage some of today's toughest challenges, delivering the most complex programmes, which generate critical export growth whilst supporting thousands of advanced manufacturing jobs distributed throughout the UK.
Now we want even more great people to join us.
To support such a uniquely complex range of operations, our Shared Services people are likewise hugely diverse. About half of our 1000 employees are at 32 UK locations, in customer-facing roles, adding benefit and value to BAE Systems operations, people and property. We are home to experts who thrive on mental challenge - often specialists who are leaders in their fields.
Whatever the area you work in, the focus is always on delivering the highest quality solutions at the lowest possible cost. We welcome people with diverse skills and experience who bring a real passion for customer focus.
We pride ourselves on employing the best professionals around. Join us and you'll be part of something important; something you can be proud of.
BAE Systems is an equal opportunities employer. We value diversity and welcome applications from candidates from all backgrounds. We particularly welcome applications from sections of the community which are currently under-represented at BAE Systems, including women, BAME and applicants with disabilities. Please note we will not use any personal information relating to your background at any stage of the application process.
Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and/or your place of birth may limit those roles that you can perform for the organisation.
Due to the volume of applications we receive, we sometimes close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role with BAE Systems.