CS&I IT Service Delivery Officer
Job Details
An exciting opportunity in a fast moving, unique, multi-national Information Management Function ensuring our Bristol based customers receive our high quality professional service on time, that meets the business need and identifies new or improved services requirements.
What are we looking for?
- Strong & positive customer service and care skills
- Good knowledge of incident management and request fulfilment in an ITIL based environment.
- Great ability to build and maintain productive relationships with our customer base and suppliers
- Rounded understanding of IT Service Operations processes and good practices
- Self-motivated with the ability to work under pressure to meet deadlines.
- Team player, helping and supporting the wider Information Management team
What’s in it for you?
- Become part of a unique, well respected team of dedicated people that have been recognised within our company for its professionalism, dedication and flexibility.
- Having the opportunity to work both nationally and internationally, broaden your horizons by embracing the rich cultural diversity of our company.
- Having the opportunity to bring innovation and shape the future of IT service delivery within MBDA.
- Be part of an organisation with a values-led culture that is committed to investing in its workforce with a personal development programme.
What would you get?
*Flexible working *opportunities for career progression *paid overtime (subject to level) *great bonus scheme *comprehensive pension scheme *annual salary review *fantastic working environment and site facilities *social, charitable and sporting activities.
The Role
- Ensure the effective delivery of IT services into Bristol and to assist in providing a local interface for Bristol into the wider group IM function working with the Bristol Customer Services manager
- Provide & co-ordinate an interface at MBDA Bristol for receipt of feedback on all IT issues arising, recommend ways forward, review with Line Management and respond to users such that customer confidence is maintained
- Support the co-ordination of the interface to Facilities Management and Security on accommodation and FM services such that continuity of services is maintained including the responsibility of organising all required IM actions to support employee moves.
- Provide administrative support to IT Service Delivery including but not limited to purchase requisition, e-catalogue, shared mailbox management, mobile telephony billing enquiries, Self-IT management, incident and request trend analysis, seeking supplier quotations and specific reporting on mobility.
- Assist with the management of the Linux service line offered by our suppliers ensuring that the service provided is in line with customer requirements.
- Assist the IT Service Delivery team with the creation and publication of intranet based information, user guides and training videos.
- Assist with support of wider MBDA UK as part of the UK Service Delivery team.
What’s great about the team?
- The team have an excellent record of accomplishment for delivery. It is collaborative in nature, flexible and open-minded.
- The team have won many Business awards for “contribution to the Business” and “working together as a team”. In 2019 our team won 2 awards.
- Members share experiences and knowledge with each other to improve the teams delivery
- Every member has the opportunity to broaden their horizons – both in managerial and technical knowledge
MBDA is an award winning company; committed to providing an inclusive working environment where our employees can be themselves and everyone has equal opportunity to reach their full potential. We value difference and know that a diverse community makes for greater innovation and brings a breadth of skills, experience and perspectives.
We welcome applicants who are looking for flexible working arrangements. MBDA is a proud member of Working Families – the UK’s work-life balance organisation.
Follow MBDA on LinkedIn and Twitter.
Company
Together. For the future of defence.
We work with purpose, knowing that every advancement provides better, smarter and more effective defence capabilities to the UK and their allies. Regarded as one of the most trusted suppliers of defence solutions in Europe, we have a relationship with the UK military spanning back over 70 years.
Whether it’s designing a future concept for the British Army, managing the procurement of a missile component or harnessing their expertise in software in order to integrate one of our products on to the newest fighter jet, all of our employees are a part of delivering a more secure tomorrow.
In addition to being the only defence company on Glassdoor's Best Places to Work 2022 list, MBDA are also recognised nationally with three Investors in People Gold Awards (People, Apprenticeships, and Wellbeing), a top 10 finisher on the Best Big Companies to Work For 2022 league tables.
For the latest vacancies, employer updates and stories from our people, make sure to visit and bookmark our MBDA UK Careers site.
Our Values
Our values are at the core of everything we do and shape the culture of our organisation. No matter what role, our people from leadership to entry-level encompass these values knowing that they are working towards the same common goal, sharing a bigger purpose in order to protect national security and enable strategic independence.
Through promoting change with Innovation, taking ownership through Commitment, building trust through Integrity, inspiring others through Passion and encouraging collaboration through Team Spirit, we have created a place where people feel connected with each other and valued in our community.
- Website
- https://www.mbdacareers.co.uk/
- Telephone
- 01438754500
- Location
-
6 Hills way
Stevenage
Hertfordshire
SG1 2DA
United Kingdom
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