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Defence Digital Customer Manager

Ministry of Defence
HMNB Clyde – Helensburgh G84 0EH
Closing date
18 Jan 2021
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Job Details

What we do 

We provide digital and technology services to our Armed Forces, ensuring they can operate securely via radio, satellite, and the internet. Operating at scale, with an annual budget in excess of £2Bn and a diverse team of 2,500 colleagues, we're aiming to make our Armed Forces some of the most technologically advanced in the world. To do that we're growing our capabilities in disciplines like data science, automation and cyber security. If you can see yourself contributing to the world of Defence digital and technology, the next chapter of your career may be with us.

About the role 

Customer Services Defence Sites sits within the Service Delivery & Operations Directorate of the MOD’s Defence Digital organisation and performs a key role. You will be working closely with Customers to enable them to deliver Defence Operations, Military Capability and Business Operations.

We are seeking candidates with extensive experience of working in an ICT customer facing role with a sound knowledge of communication & IT systems and infrastructure who can evidence the ensuring of compliance to ICT installation regulations and legislation.   Performing a forward deployed role as a SCIDA and Customer Manager, you will have a key role in ensuring Defence Digital services meet the needs of the customers, providing assistance to current and future projects alongside the installation compliance duties of a SCIDA. 

If you have the following qualifications and /or experience, we would love to hear from you!

Minimum ONC/OND in an electrical/electronic engineering or minimum ONC/OND in another recognised engineering discipline. Individuals who do not hold electrical/electronic/engineering qualifications must have demonstrable minimum of 2 years ICT delivery experience (e.g. SCIDA, installation engineer) in the last 5 years.

Closing Date: Apply before 11:55 pm on Monday 18th January 2021


We are responsible for an inventory in excess of £30 billion and work closely with industry to provide equipment and services for military operations. With a £1.2 billion annual operating expenditure and responsibility to deliver around £13 billion of new equipment, in-service and logistics support each year on behalf of the Armed Forces, we are continually striving for excellence

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