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Regional Support Engineer

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Job Details

Job Reference: V11527

Location: Berkshire

Closing Date: 23/12/2021

Employment Type: Permanent

Division: Service Provider Wireline

Business: Network Services

Role Profile

As a telecommunications Field Engineer you will be tasked by the Service Desk or your Line manager to maintain equipment in line with contract requirements.  You will be part of a team but must be able to work alone without the need for direct supervision on site.

The role will involve fault rectification on a wide range of switching, transmission & IP equipment. This may also include performing upgrades, installations and project work if required.  You will be required to participate in a 24x7 Rota working 24x7 shifts and in close co-operation with our customers and third parties, a high degree of customer focus is required. This will be on a 1 in 3, or 1 in 4 basis to meet business requirements. You must be able to meet the challenge of tight deadlines to minimize down time for the customers. Quality focused, with an eye for detail to ensure a right first-time approach.

Typical Deliverables

  • Covering but not limited to Berkshire/Hampshire geographical area
  • Carry out tasks from latest issue contract manuals and procedural documents to required standards of quality and time
  • Accurate and timely completion and submission of all required site administration and completion documents as required
  • Receipt of deliveries and arrange site clearance
  • Complete QC checks on own work and that completed by others on site and record results accurately using the correct documents
  • Accurate and timely submission of all timesheet and expense claims in accordance with published processes
  • Complete general risk assessment prior to commencement of each task on site and record in site diary
  • Maintain adequate and ‘in date’ personal protective equipment sufficient to complete all tasks undertaken and ensure that it is always used as required
  • Manage all tooling and test equipment in line with published processes to ensure that fit for purpose, calibrated and PAT tested tooling and test equipment is available as appropriate to complete all assigned tasks
  • Efficient management of all on-hire equipment ensuring items are returned promptly after use to minimise cost
  • Local primary point of reference for Telent management and customer’s representatives
  • Reporting to Field Operations supervisor or Project Manager on contract progress and completion
  • Knowledge, understanding and enforcement of all Company Policy, Processes and Procedures relating to installation activities
  • Care and maintenance of any allocated vehicle and be fully compliant with all relevant driver policies

Business Operations Skills – Essential

  • ONC or BTEC in Telecommunications
  • Work experience of 2 years minimum in a similar role
  • Full, Clean UK Drivers Licence
  • Have or ability to pass a Climbing at Height Medical and Rooftop Safety Awareness training
  • Must be eligible for SC Clearance

Business Operations Skills – Desirable

  • IP: Router and Switch Configuration, installation, and Fault Analysis - CCNA experience advantageous
  • Legacy Systems Commissioning & Fault Analysis: System X, SDH / PDH, TDM, Voice
  • Complex network build, test, and fault finding – DWDM, IP, Ethernet
  • Copper Termination: at MDF, IDF and DDF using multi-core copper or co-axial. CAT 5/6 install and termination
  • Rack installation, D.C. Power: accredited to level 2 or 3 through company training programme
  • Optical Fibre: cable preparation, splicing and OTDR operation and interpretation of results

Excellent Employee Benefits:

Telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:

  • 33 days holiday, including public holidays, plus the option to buy or sell five days each year
  • Company pension scheme
  • A range of family friendly policies including childcare vouchers
  • An employee-funded car leasing scheme
  • Occupational health support
  • Telent Rewards Scheme

So why choose Telent for your next opportunity?

  • To build, run and maintain a successful network, you need a connected approach – a team you can trust from strategy to support, and everything in between. At Telent, this is what we do!
  • As part of our team, you could be working with some of the biggest names in the Traffic, Rail, Public Safety, Defence and Service Provider sectors including London Underground, Network Rail, Transport for London, RNLI, MOD and Virgin Media. You’ll help us ensure the most important messages get through – however tough the conditions.
  • Here are just some of the ways we’re different:
    • You’ll go further with us. We understand the importance of career development and will give you all the support you need to realise your potential. You’ll receive formal training, e-learning and mentoring from top professionals. And we offer opportunities to transfer to other sectors – or even different technology areas.
    • You’ll make a difference. You could be working outdoors, battling the elements, or in one of our many offices helping us develop the network infrastructures of tomorrow.
    • You’ll be treated as an individual. We’re not a vast corporation, which means every individual counts. With us, you’ll be valued and supported, involved and empowered from day one.
    • You’ll be well rewarded. We offer salary progression that reflects market rates and personal performance, a flexible working environment and excellent training.

We reserve the right to close this vacancy once we have received sufficient applications.

Telent is an equal opportunities employer and is committed to diversity and inclusion.



Telent specialise in the effective operation of critical national infrastructure and are at the heart of many of the UK’s and Ireland’s best-known brands.  We operate within various industry sectors including Rail, Traffic, Public Safety, Defence, Service Providers, Enterprise and Public Sector. 

We design, deliver and support solutions and services which enable organisations to create, improve and operate the ICT and communication networks that their businesses depend on. Our industry expertise, technology partnerships, accreditations and committed teams make telent the partner of choice for organisations at the forefront of the digital revolution.

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United Kingdom
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