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Application Support Engineer

BAE Systems Digital Intelligence
Dublin (County), Leinster (IE)
Closing date
7 Feb 2022
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Job Details

We’re looking for an enthusiastic team member who demonstrates excellent problem solving in our core technologies and excellent communication skills.  You’ll be naturally inquisitive and go beyond routine questioning to find the underlying causes of issues, with technical ownership of tasks. Previous experience in a similar role in Finance, Insurance or Retail Banking preferred.

Core technologies

Candidates for the position will need to be familiar with at least 3 of the below:

•SQL (Oracle, DB2, SQL Server)

• Websphere / Jboss / Weblogic

•Hadoop, Spark

•Java/J2EE/Java EE/Jakarta EE


Key functions:

•Investigation, diagnosis and resolution of application related issues (Level 3/Level4)

•Take ownership for issues and push to resolution within SLA.

•Make bug fixes (product configuration/SQL) where required

•Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner

•Participate in customer calls on P1 issues from a technical perspective

•Appropriate escalation to Team Leads

Required Skills:

•Technical degree plus min 1 year experience in a related role.

•The ability to juggle conflicting priorities and demands, and deliver on time

•Excellent analytical skills and experience in resolving challenging issues

•The ability to self-manage and work as part of a team

•Good communication skills, both written and verbal

•Willingness to participate in the on call weekend rota

•Willingness to cover day and evening shift on a flexible rota


Life at BAE Systems Applied Intelligence 

We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we’re working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing.

Diversity and inclusion are integral to the success of BAE Systems Applied Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds – the best and brightest minds – can work together to achieve excellence and realise individual and organisational potential. 

About BAE Systems Applied Intelligence

We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.

Division overview: Government

At BAE Systems Applied Intelligence, we pride ourselves in being a leader in the cyber defence industry, and Government contracts are an area we have many decades of experience in. Our Government business unit houses four of our critical client groups: UK National Security, Global National Security, defence and central government. Government and key infrastructure networks are critical targets to defend as the effects of these networks being breached can be devastating.

As a member of the Government business unit, you will defend the connected world and ensure the protection of nations. We all have a role to play in defending our clients, and this is yours.


BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

At BAE Systems Digital Intelligence, we believe that digital technology is the key to unlocking our customers’ advantage. By advancing digital technologies, we open doors to worlds of opportunities, together. We work across 6 main areas, Cyber, Defence, Delivery & Advisory, FinCrime, Intelligence and Space. Come visit us at the expo, or our website, to learn more about our opportunities.

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