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Managed Services Analyst

Employer
BAE Systems Digital Intelligence
Location
Dublin (County), Leinster (IE)
Closing date
18 May 2022
Reference
100017

Job Details

Role summary

Managed Services provide a SaaS implementation of the market leading Applied Intelligence NetReveal® platform for the automated analysis of enterprise risk, fraud and compliance. Our offerings include services for the automated detection and analysis of complex fraud networks, bulk analysis of databases and documents, and advanced entity-centric federated search technologies.

We’re looking for an enthusiastic team member who demonstrates excellent problem solving and communication skills, with a keenness to learn and broaden your skillset. You’ll be naturally inquisitive and go beyond routine questioning to find the underlying causes of issues, with technical ownership of tasks. A client-centric ethic is a must and you’ll take pride in customer satisfaction, having gained support experience in a customer environment.

What you’ll be doing

  • Responsible for the provision of technical support in the hosted solution
  • Investigation and diagnosis of technical issues raised by customers on their BAE Systems software deployments
  • Take ownership for customer support issues and push them to resolution
  • Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner
  • Track and update tickets in our issue tracking system
  • Contribute to our knowledge base/FAQs
  • Escalate complex issues to Senior Application Support Engineers
  • Maintain and manage test environments for problem replication
  • Document test cases, release notes, and test releases
  • Contribute ideas towards process improvement to improve the overall customer experience

What we’re looking for

Essential:

  • The ability to juggle conflicting priorities and demands, and deliver on time
  • Excellent analytical skills and experience in resolving challenging technical support issues
  • The ability to self-manage and work as part of a team
  • Good communication skills, both written and verbal
  • Knowledge of web Application Servers (WebSphere, WebLogic, JBoss)
  • Grasp of one of the following Database Technologies: Oracle, DB2, or SQL Server
  • Understanding of Unix/Linux Operating Systems
  • Experience with  Linux\Unix

Desirable:

  • Graduate with a technical degree
  • Java/J2EE
  • SQL Queries
  • SAS
  • Hadoop
  • Data Analytics

Life at BAE Systems Digital Intelligence 

We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we’re working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing.

Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds – the best and brightest minds – can work together to achieve excellence and realise individual and organisational potential. 

About BAE Systems Digital Intelligence

We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.

Company

BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

At BAE Systems Digital Intelligence, we believe that digital technology is the key to unlocking our customers’ advantage. By advancing digital technologies, we open doors to worlds of opportunities, together. We work across 6 main areas, Cyber, Defence, Delivery & Advisory, FinCrime, Intelligence and Space. Come visit us at the expo, or our website, to learn more about our opportunities.

www.baesystems.com/cybercareers 

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https://www.linkedin.com/company/baesystemsdigital

https://www.youtube.com/c/BAESystemsDigitalIntelligence

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