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IT Developer - Service Management Platform

Geneva, Switzerland
Closing date
28 May 2022

Job Details

Company Description

At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on

Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization.

Job Description

Are you an IT developer technician looking for a new professional experience to further your career?  If so, joining CERN’s TTE programme could be your next exciting experience.  

The Site and Civil Engineering (SCE) Department manages and develops CERN’s real estate assets and infrastructures in agreement with CERN’s scientific strategy, as well as all the services related to the caretaking and operation of the CERN site.

Our vision: create an inspiring and welcoming environment for CERN’s scientific community now and in the future.

You will be part of the SMS Group responsible for the operation of the central Service Desk and the implementation of unified service management processes all across SCE, also providing service management tools and consultancy across CERN. In joint collaboration with the IT department, the group maintains and develops a service management tool and service portal used CERN-wide, based on the widely known ServiceNow platform.


  • Working in the joint IT-SCE ServiceNow developer team, participate in the configuration, customization, extension and support of service management tools serving all services at CERN, in particular the ServiceNow platform and CERN Service Portal;
  • Examples of ongoing projects shared within the team: improved mobile experience, automated personal data retention in line with data privacy standards, Service Portal search optimization;
  • Contribute to the design and development of specific workflows supporting improved business service delivery in the SCE Department and in other services across CERN. Functionalities are developed within the ServiceNow platform.


In order to qualify for a place on the programme you will need to meet the following requirements:

  • You are a national of a CERN Member State or Associate Member State (;
  • You have a Technical Diploma or equivalent in Information Technology (, and no more than 4 years'  relevant experience after finishing your diploma;
  • If you are currently studying, you are still eligible to apply, although you are expected to have obtained your qualification by the start of your appointment at CERN;
  • If you hold a BSc or MSc, you are not eligible. However, you may be eligible for the Fellowship Programme.
  • You should have at least a working knowledge of English OR French.


Technical competencies

  • Strong programming skills, in particular good knowledge of JavaScript. Python is a plus;
  • Experience with front-end technologies (HTML/CSS/jQuery). AngularJS is an advantage;
  • Web application debugging and web services (REST/SOAP);
  • Experience with the ServiceNow platform, complex data models, database design and data integration (ETL) would be an asset but not required.

Behavioural competencies

  • Working in teams: building and maintaining constructive and effective work relationships while working in strong collaboration with business analysts and other developers;
  • Achieving results: Take responsibility for achieving quality results and work in a structured and efficient way;
  • Solving  problems: identifying, defining and assessing problems, taking action to address them
  • Managing self: working well autonomously; taking on activities and tasks without prompting;
  • Learning and sharing knowledge.     

Training Value

As a member of an international team of experienced engineers and technicians, you will find yourself in a dynamic environment in which you can acquire and develop your skills.

You will be able to deepen your knowledge on the design of civil and architectural works of a completely different nature, expanding underground facilities, tertiary buildings or infrastructures hosting our detectors and accelerators.

Fieldwork will allow you to improve your observation, communication and argumentation skills in English and in French.


Additional Information

CERN would very much like to benefit from your expertise, commitment and passion. In return, CERN will provide you with:

  • An employment contract of one year, renewable for a second year; 
  • On-the-job and formal training at CERN as well as in-house language courses for English and/or French;
  • A monthly stipend of 4599 Swiss Francs per month (net of tax);
  • Coverage by CERN’s comprehensive health scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund;
  • Depending on your individual circumstances: an installation grant, family, child and infant allowances as well as travel expenses to and from Geneva;
  • 2,5 days of paid leave per month.

Required documentation

You will need the following documents to complete your application:

  • A CV;
  • A scanned copy of your latest relevant qualification;
  • One reference letter (from a professor or previous employer) giving an overview of your academic and/or professional achievements. This should be as broad as possible. You may upload the reference letter yourself, whilst submitting your application, or through your referee via the link you will receive shortly after submitting your application.

All applications should normally reach us no later than 31.05.2022.


Imagine taking part in the largest scientific experiment in the world. CERN needs more than physicists and engineers – if you’re a student, a graduate, just starting your career or an experienced professional, Whatever your field of expertise, CERN could be your next opportunity: take part!

CERN is a truly unique organisation. A genuine collaboration between countries, universities and scientists, driven not by profit margins, but by a commitment to create and share knowledge.

People here are part of immense scientific discoveries, answering some of life’s most complex questions and pushing the boundaries of understanding. Experts from every field come here to share in this ambition and the nature of this collaborative, international community creates a genuine atmosphere of trust. People are free to work creatively and to trust in, and rely on, their colleagues across the organisation.

History’s being made here – and the excitement is tangible, inspiring, overwhelming at times. It is the only place in the world that you can do this work in this way.

CERN. Take part.

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