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Head of Service Delivery - Integrated Facilities Management

Employer
Atomic Weapons Establishment (AWE)
Location
England, Berkshire
Salary
Negotiable
Closing date
8 Aug 2022

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Discipline
Nuclear
Sector
Nuclear Industry
Job Type
Engineer
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Job Details

AWE has a unique opportunity for a Head of Service Delivery - Integrated Facilities Management to come and join the Operations leadership team.

You will lead the AWE Integrated Facilities Management Service team through a period of change and transformation, as AWE embarks on mobilising its new outsourced Soft and Hard Facilities Management Contract.

The Head of Service Delivery (IFM) will take full responsibility for managing a high performing, Intelligent Customer team, driving performance through its outsourced IFM supplier, ensuring exceptional customer experience for all stakeholders, and driving continual through-life improvement.

Location - Reading / Basingstoke Area / Hybrid

Salary: £ (dependent on experience)

AWE (one of the best 25 big companies to work for in the UK) offers an attractive array of benefits which include:

  • Market leading contributory pension scheme
  • Generous holiday entitlement (270 hours a year inclusive of Bank Holiday plus every other Friday off)
  • Flexible working hours
  • Salary sacrifice scheme
  • Consideration for either full time or part time hours. Just let us know on your application if you wish to work part time
  • Relocation package available (terms and conditions apply)

There's a lot to do, and we need someone who is passionate about making a difference, is comfortable working in a complex environment, and has a proven track record of providing excellent service delivery and acting as a role model for staff, managers, partner agencies and stakeholders on good customer service and service improvement.

As part of the leadership team, the key accountabilities for this role are:

  • Innovate and develop the IFM operational model and Asset strategy for the business - ensuring Industry best practice and thinking and being commercially robust.
  • Drive and represent Operations on the delivery of the Intelligent Customer (IC) function to effectively deliver outsourced IFM services and to ensure enduring enhancements/improvements within Operational Service delivery.
  • Ensure appropriate governance is applied regarding all proposed revisions and that formal approval is achieved.
  • Develop, agree, and implement strategic plans that meet business goals and objectives created in partnership with the customer and senior team that, as a minimum, meet contractual requirements and business targets, including growth aspirations and be accountable for its delivery.
  • Support and contribute towards improvement and innovation within the whole of the AWE business.

Key Responsibilities:

  • Drive and represent Operations on the delivery of the Intelligent Customer (IC) function to effectively deliver outsourced IFM services and to ensure enduring enhancements/improvements within Operational Service delivery.
  • Recognise the difference between cost of operating the Estate (OPEX) and investment in the estate (CAPEX) and develop though life costed plans to support improved availability of facilities and assets without increasing overall (OPEX & CAPEX) expenditure.

Due to the nature of our work, you must be willing and able to obtain and maintain the Security Clearance required for this role.

#LI-JH

#Hybrid

Company

We’re looking for talented and ambitious people to join us in our work at the forefront of nuclear defence engineering, science and technology.

To work at AWE is to play a valuable part in keeping our country safe and secure.

Working at AWE gives you access to exceptional technologies, facilities and projects no ordinary company can provide – and the support of world-class professionals at every stage of your career.

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