Materials Perceived Quality Leader

Job description:

What to expect

This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for Jaguar Land Rover vehicles

Materials Quality is a sub-attribute of Perceived Quality and works to represent our customers' expectations for all surface materials which can be seen and interacted with on our vehicles. PQ is one of the 23 attributes in the JLR business and is part of the Body & Chassis Engineering organisation. PQ is the level 1 attribute and includes both Crafted Quality and Materials Quality level 2 attributes. We work to be the voice of the customer and to exceed their expectation of both Material and Crafted Quality.

Key Accountabilities and Responsibilities

Competitor vehicle benchmarking to identify materials used and research new market trends. Development of standards and processes to support the delivery of Materials Perceived Quality on programmes.Leading process activities to drive the Materials Perceived Quality requirements into future JLR vehicles.Support programme Design Colour & Material Reviews in conjunction with PQ PAT Leaders.Work closely with Engineering CoC teams in defining solutions to provide best in class Materials Perceived Quality * Work closely with Design C&M and Materials Engineering to confirm the ability of new materials to deliver the Material Perceived Quality requirements
* Undertake any other work as directed by their line manager in connection with their job as may be requested.
Work closely with PQ team to help identify lessons learnt and process improvements.

What you'll need

Knowledge, Skills and Experience

Essential:
* Previous experience of leading a process with cross-functional stakeholders to drive results.
* Ability to understand and engage different stakeholders from around the business.
* Ability to work closely and support team colleagues on different vehicles nameplates.
* Ability to present data & issues to a varied audience.
* Experience of Problem Resolution using structured approaches.
* Ability to manage risks and issues.
* Negotiation and adaptability skills.
* Relevant degree or equivalent experience preferred.
* An individual with the capability to combine a short term, pragmatic focus with medium term planning.


Desirable:

Experience in Attribute delivery, Customer research, Engineering Quality, Design Colour & Materials, Interior component manufacturing