This job has expired

Field Support Representative

Closing date
3 Dec 2022

Job Details

MBDA Missile Systems - Together. For the future of defence

Salary:up to £47K dependent on experience + bonus + benefits

Hybrid working pattern: Where possible, we will seek to accommodate a blended approach to on-site and remote working.

A unique and exciting opportunity has arisen which requires the specialist skills and knowledge of somebody with experience as a ‘hands on engineer' to work as a Field Support Representative for one of MBDA's Air-Launched products overseas on the South American continent.

What are we looking for?
  • You need to be a practical ‘hands on' engineer willing to work with the Weapon System Designers, the MoD and Customer partners.
  • Possess strong interpersonal skills, as you will need to be able to work with a variety of different types of people while maintaining a willing, helpful attitude and a calm professional manner, even when things change at the last minute.
  • Sound knowledge of the MoD structure and engineering processes whilst keeping yourself up to date in the relevant technical areas.
  • Be flexible and adaptable in your work, with the capacity to gain competencies in (and support) multiple products.
  • Deliver, or assist in the delivery of Field Support to the highest quality, on time and on cost including responding to technical queries from the Customer.
  • Provide Support to Design, Trials or Individual Projects when required and liaise with product suppliers in support of Field Support activities.
  • Maintain personal and Technical reports and records of all Field Support activities, to a high standard.
  • You may be required to lead a Contractor's Working Party, at the Customer's location, in the UK or overseas, within the scope of Company Approval.
  • Having experience and a working knowledge of the Defence environment and experience of working with a Trials Team would be beneficial.
  • An ability to mentor other, more junior, staff as appropriate.
  • As you will be joining an established team, you will quickly need to add value but once deployed you will capable of working and reporting alongside the customer.
  • Familiarity with Portuguese would be an advantage.

What's in it for you?
  • This opportunity is an influential and a relatively autonomous job, where the successful applicant could have an impact on the way that our Weapon Systems are managed and maintained.
  • You will act as an ambassador for the CSS UK Field Support Team and can help develop both the team and the corporate capability while having significant exposure to senior management and leadership within MBDA and the wider partner map.
  • This is an outstanding opportunity to work with our export Customer and to gain a strong working knowledge of the customer environment.
  • The role will also require liaison with many communities within the Defence domain thus offering an abundance of variety.

The Role
  • You will work as part of the Field Support Team, providing full-time in-country support to our export Customer in South America, within the scope of your Company Approval.
  • After an initial training period in the UK (approximately 3 - 6 months), you will deploy to the Customer location on a full-time basis for a minimum period of 12 months.
  • Respond to Technical Queries from the Customer in a reasonable and timely manner
  • Initiate and implement process and technology improvements to deliver Continuous Improvements in MBDA Quality and product availability.
  • Ensure all necessary tools and equipment are available for use or perform timely replacement and or calibration to secure minimal disruption.
  • Assist other organisations with information and technical support regarding Company Products during Support, Installation and Commissioning activities, at the Customer's location.
  • Be sensitive and appropriately responsive to the UK and any Export customer's local culture, behaviour and requirements.

Join a great team!
  • The CSS UK Field Support Team is currently populated by a variety of experienced, technically capable engineers, at numerous locations within the UK and overseas.
  • The current team has a mix of personnel, many of whom served in the Armed Forces and bring a wealth of knowledge and experience.
  • You will be joining a dynamic, focussed team responsible for the provision of Field Support tasks as required by the customer.
What to expect:
We offer opportunities for career progression, paid overtime (subject to level), bonus scheme, comprehensive pension package, annual salary review, collaborative working environment and excellent on-site facilities.

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. We also welcome applicants who are looking for flexible working arrangements.

Follow us on LinkedIn (MBDA), Twitter (@MBDAcareers), Instagram (lifeatMBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

Please Note: MBDA UK requires all employees to achieve appropriate clearances!


Together. For the future of defence.

We work with purpose, knowing that every advancement provides better, smarter and more effective defence capabilities to the UK and their allies. Regarded as one of the most trusted suppliers of defence solutions in Europe, we have a relationship with the UK military spanning back over 70 years.

Whether it’s designing a future concept for the British Army, managing the procurement of a missile component or harnessing their expertise in software in order to integrate one of our products on to the newest fighter jet, all of our employees are a part of delivering a more secure tomorrow.

In addition to being the only defence company on Glassdoor's Best Places to Work 2022 list, MBDA are also recognised nationally with three Investors in People Gold Awards (People, Apprenticeships, and Wellbeing), a top 10 finisher on the Best Big Companies to Work For 2022 league tables.   

For the latest vacancies, employer updates and stories from our people, make sure to visit and bookmark our MBDA UK Careers site.

Our Values 

Our values are at the core of everything we do and shape the culture of our organisation. No matter what role, our people from leadership to entry-level encompass these values knowing that they are working towards the same common goal, sharing a bigger purpose in order to protect national security and enable strategic independence.

Through promoting change with Innovation, taking ownership through Commitment, building trust through Integrity, inspiring others through Passion and encouraging collaboration through Team Spirit, we have created a place where people feel connected with each other and valued in our community.



Find Us
6 Hills way
United Kingdom

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert