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Customer Supply Services Manager

Circa £50,000
Closing date
19 Feb 2023

Job Details

Hybrid working pattern: Where possible, we will seek to accommodate a blended approach to on-site and remote working

As MBDA moves into an incredibly exciting and demanding time for In Service Support, an opportunity has arisen which requires someone to lead and manage a team of dynamic and customer focused supply officers, who manage all of the Spares and Repairs requirements of our global Customer base. Supply activities span all of our "in-service" products, which involves the provisioning and supply of Spares and consumables through to management of complex Repair(s) of major sub-systems.

You will be working collaboratively with many other functions involved in the process such as Project Teams, Engineering, Manufacturing, Suppliers, Commercial, Finance and Procurement.

There will also be frequent opportunities to work with our international colleagues on some of our multinational projects, while also working to implement functional improvement programmes.

As the business and our customers move toward a data-driven business you will be using SAP as a key tool to aid and assist you in decision making and driving the business forward.

What will you be doing?
  • Managing a team of dedicated and experienced Supply officers including their contribution to business deliverables, workload, well-being and learning and development.
  • Helping to resolve daily problems and queries that arise, liaising and negotiating with internal project teams, our Customers and external suppliers.
  • Supporting new business bids and forecasting costs for spares & repairs activity.
  • Generating Customer reports and internal metrics using our current business systems (SAP and other reporting solutions).
  • Typical duties include attending project meetings, generating estimates, attending risk reviews, cost at completion meetings, and participating in functional improvement workshops.
  • Supply Chain Management - Maintain / Improve supplier performance, identify and implement cost reductions and service improvement initiatives. Ensure quality levels are maintained at the appropriate level.
  • Working closely with equivalent Supply team leadership in other MBDA countries to ensure that all requirements are understood and captured for the migration to the next iteration of the business tool (SAP4 Hana)
  • Supporting the wider business through sharing knowledge in key subjects such as ReACH, ITAR, INCOTERMS and spares & repairs terms and conditions.
  • Working collaboratively with our international colleagues, supporting "Community Of Interests"

What are the benefits for you?
  • This role will enable you to develop your team leadership and management skills as part of a wider, fast growing Customer Support team.
  • It will help you broaden your commercial awareness, giving you an insight into the variety of support activities that MBDA provides to our Customers.
  • You will be involved with all of our major products & projects from a Spares & Repairs perspective, which provides a range of diverse and challenging environments.
  • Exciting opportunities to travel - There will be opportunities to travel to Suppliers both within the UK and our European partner nations.

Who and what we are looking for from you?
  • Able to analyse problems, consider possible solutions and use your experience and influencing skills to deliver a satisfactory solution.
  • Qualified to at least HNC/HND level in a relevant subject such as Supply chain or Business studies or have relevant experience of leadership within a similar function.
  • It would be preferable if you had some experience in people managing a small team.
  • Knowledge of Logistics, Military Supply Chains, Purchasing & Supply Management, CIPS qualified would be of some benefit, but not essential.
  • It would be beneficial if you had previous knowledge of business systems such as SAP.
  • A level of awareness and understanding of export licensing, compliance and controls including ITAR and EAR.
What to expect:
We offer opportunities for career progression, paid overtime (subject to level), bonus scheme, comprehensive pension package, annual salary review, collaborative working environment and excellent on-site facilities.

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. We also welcome applicants who are looking for flexible working arrangements.

Follow us on LinkedIn (MBDA), Twitter (@MBDAcareers), Instagram (lifeatMBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

Please Note: MBDA UK requires all employees to achieve appropriate clearances.


Together. For the future of defence.

We work with purpose, knowing that every advancement provides better, smarter and more effective defence capabilities to the UK and their allies. Regarded as one of the most trusted suppliers of defence solutions in Europe, we have a relationship with the UK military spanning back over 70 years.

Whether it’s designing a future concept for the British Army, managing the procurement of a missile component or harnessing their expertise in software in order to integrate one of our products on to the newest fighter jet, all of our employees are a part of delivering a more secure tomorrow.

In addition to being the only defence company on Glassdoor's Best Places to Work 2022 list, MBDA are also recognised nationally with three Investors in People Gold Awards (People, Apprenticeships, and Wellbeing), a top 10 finisher on the Best Big Companies to Work For 2022 league tables.   

For the latest vacancies, employer updates and stories from our people, make sure to visit and bookmark our MBDA UK Careers site.

Our Values 

Our values are at the core of everything we do and shape the culture of our organisation. No matter what role, our people from leadership to entry-level encompass these values knowing that they are working towards the same common goal, sharing a bigger purpose in order to protect national security and enable strategic independence.

Through promoting change with Innovation, taking ownership through Commitment, building trust through Integrity, inspiring others through Passion and encouraging collaboration through Team Spirit, we have created a place where people feel connected with each other and valued in our community.



Company info
6 Hills way

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