Facilities Assistant

About the Role

Base Location: Cardiff Ty Calon

Salary: £25,703 - £29,879 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time

A multi-functional role, intended to provide support to the sites Facilities Managers in the delivery of day-today Facilities Management (FM) services. Working as part of a team and on their own initiative, the post holder will work to provide an excellent level of customer service for all SSE colleagues and visitors and assist in all aspects of delivering high quality FM services.

The role will include (but not limited to) the following areas of FM activity, including administration duties, audit processes, reception, organising maintenance tasks, ensuring effective customer service, dealing with stakeholders, dispute/conflict resolution, management of contractors and other third-party service providers, production of FM related reports, assisting with desk/staff moves, car park management, administration and co-ordination of catering and hospitality services.

The role will involve travel, with the post holder requiring to cover other sites to ensure the delivery of FM Services across the estate. Driving licence is essential.

Performance

As an individual and as part of the FM Team, follow FM procedures ensuring that optimum customer service is provided to site occupants. Deliver to set targets and timescales ensuring statutory compliance, regulation and health, safety and environmental objectives are met as per the SHE/FM standards.

Quality & Audit

Ensure that the programmed audit targets are delivered. Maintain a high-quality stakeholder experience. Deal positively with complaints/negative feedback, quickly resolving these in an effective manner.

Safety

Ensure SSE SHE standards and policies are adhered with and that safe working practices are maintained whether in relation to activities being carried out by the FM Team or external contractors.

Carry out Site Safety and Contractor Audits, monitor SEARs and chase actions for sites. Promote and implement SSE's SHE culture and policy.

Service

The post holder will proactively be involved with all aspects of FM service delivery and will work alongside other FM colleagues to ensure the smooth operation of the FM managed estate. Undertake all duties in an effective manner, which ensures the FM estate is i). compliant with SSE safety standards; ii). operationally effective in order to meet the requirements of the business; and iii). maintained to the expected standard and in-line with SSE FM Policy.

What do I need?

To be considered for this role, we would love you to have:

- Have a working knowledge of Harmony (or a similar system).

- Understand and have a working knowledge of statutory and non-statutory maintenance tasks.

- Working knowledge of various microsoft packages including excel, word, power-point, outlook, Office 365, Teams etc; CAFM systems (Planon).

- Excellent analytical skills that will assist with ensuring decisions are made based on all known factors.

- Problem solving and identifying options to provide full, clear picture for decision making.

About our Business

At SSE, we own more than 500 property assets and several thousand land assets, which are located across the length and breadth of the UK and Ireland. Our Procurement & Commercial, Property and Facilities Management teams are responsible for helping the business to procure services and materials in a timely and cost-effective way, and for ensuring SSE offers a safe, modern, fit-for-purpose property portfolio. We work right across the SSE Group, ensuring our businesses gets the best possible service and value from our supplier network, as well as ensuring all service providers are compliant and continue to meet contractual obligations and business need.

What's in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Francesca on 01738 344763.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.