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Service Delivery Manager - Transmission IT

Glasgow, Scotland
£67506 - £78474 per annum
Closing date
21 Mar 2023

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Job Details

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £12.5 billion in low carbon projects over the next 5 years, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.

Join us on our journey to net zero and help us power change.

About the Role

Base Location: Glasgow, Perth, Aberdeen or Inverness

Salary: £67,506 - £78,474 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

As Service Delivery Manager, you'll be responsible for delivering IT services within SSEN Transmission business. SSEN Transmission is responsible for the transmission of electricity in the north of Scotland. We own, operate, and develop the 132kV, 275kV, 400kV and HVDC electricity transmission network in our licence area. As part of Transmission's RIIO T-2 price control an exciting programme of Digital Transformation is planned with a significant investment being made in these technologies over the next 5 years.

You'll act as the interface between key business stakeholders and the IT organisation to ensure delivery of key IT services. It's an essential role to ensure the high level of service and technology delivery required by the business and involves managing key suppliers to ensure consistent and quality delivery.

Key responsibilities for this role will include:

- Accountability for the Operational Services for all direct production IT and network services, managing service providers to deliver SLA's and Key Performance Indicators.

- Developing and maintaining effective commercial and service management of external suppliers, including monitoring of all direct contractual agreements: financial, term and conditions of use.

- Owning customer satisfaction measurements and reporting including driving improvements using recognised satisfaction metrics.

- Ensuring services are compliant: GDPR, Security and Resilience working within the Group Policies and risk appetite.

- Providing strategic direction to the service providers, in support of departmental and company goals and targets.

What do I need?

To be considered for this role, we would love you to have:

- Significant experience of working in IT at a management level with strong leadership experience in IT Service Delivery and Service Management - aligned to a framework like ITIL.

- Experience of dealing with in-sourced, partner and outsourced resources, both off and on shore.

- Diverse commercial, financial, contract and supplier management experience.

- Excellent effective stakeholder management including excellent communication, interpersonal, influencing and negotiation skills.

- Significant experience of the SSEN Transmission business and its key operational processes (desirable)

About our Business

SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Next Steps

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Laura on 01738 341814.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.


We are driven by our purpose: to provide energy needed today while building a better world of energy for tomorrow.

We are a leading generator of renewable electricity and one of the largest electricity network companies in the UK.

We develop, own and operate low carbon infrastructure to support the zero-carbon transition.  This includes onshore and offshore wind, hydro power, electricity transmission and distribution grids, and efficient gas-fired generation, alongside providing energy products and services for businesses, and we have interests across Great Britain and Northern Ireland, Republic of Ireland, Japan, Spain, Portugal, Denmark and Poland.

Our twin focus of practicality and inspiration is a strategy that has seen us through more than 70 years.

We are UK listed, employing 10,000 talented and skilled people and are real Living Wage and Fair Tax Mark accredited.

Because we’re SSE, and we’re for a better world of energy – for everyone.


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