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IT Service Delivery Manager | Thermal

Perth, Perth & Kinross, Scotland
£67506 - £78474 per annum
Closing date
11 Apr 2023

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Job Details

SSE Thermal is on a mission to deliver the flexible energy needed today while powering the transition to net zero. Our 600+ employees play a crucial role in keeping the lights on across the UK and Ireland and we're rising to the low-carbon challenge with our teams at the cutting-edge of vital technologies. We're developing ground-breaking carbon capture and storage projects and progressing plans for what could be the world's first hydrogen-fired power station, as well as a major hydrogen storage facility and exploring other exciting options as we decarbonise. We've already achieved a lot - but we're just getting started. As part of SSE, which is investing £24bn this decade, we're at the forefront of the energy transition - so come join us as we continue to grow and power change.

To find out more, read this blog from Catherine Raw, our Managing Director, on our critical role in delivering net zero.

About the Role

Base Location: Flexible, however our preference is that you will be based in one of our key UK sites, which includes but is not limited to:- Glasgow, Perth, Aberdeen, Inverness, Reading and Havant

Salary: £67,506 - £78,474 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

As an IT Service Delivery Manager, we're looking for the right enthusiastic and motivated candidate to be able to act and prioritise independently as well as collaborate successfully with relevant peers and delegates to ensure we deliver upon our value focused outcomes.

Key responsibilities for this role will include:

- Owning and developing customer satisfaction to help prioritise and drive improvements that make an actual positive impact.

- Assuming accountability for the performance and development of Thermals IT Service Portfolio and Strategy measured against the internal SLA and XLA.

- Ensuring alignment of internal support providers against relevant OLAs and 3rd party suppliers against relevant UCs underpinned by the Thermal IT SLA.

- Acting as an IT focal point to the Thermal business for operational IT services, escalations and capturing new demand to be assessed via our agile value streams.

- Lead and support the development of a team of analysts and technical engineers that underpin enabling services across all agile value streams.

What do I need?

Experience in the Energy/Utilities industry as well as agile and DevOps practices would provide a great advantage towards this role.

To be considered for this role, we would love you to have:

- Significant experience of working in IT at a lead level with strong experience in IT Service Delivery and Service Management - aligned to a framework like ITIL.

- Diverse commercial, financial, contract and supplier management experience.

- Experience in delivering tangible IT improvements that deliver business value.

- Excellent effective internal and external stakeholder management including excellent communication, interpersonal, commercial, financial, contractual, influencing and negotiation skills.

- Proven adoption of agile methodologies

About our Business

SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Further actions

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact David on 01738 275846.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.


We are driven by our purpose: to provide energy needed today while building a better world of energy for tomorrow.

We are a leading generator of renewable electricity and one of the largest electricity network companies in the UK.

We develop, own and operate low carbon infrastructure to support the zero-carbon transition.  This includes onshore and offshore wind, hydro power, electricity transmission and distribution grids, and efficient gas-fired generation, alongside providing energy products and services for businesses, and we have interests across Great Britain and Northern Ireland, Republic of Ireland, Japan, Spain, Portugal, Denmark and Poland.

Our twin focus of practicality and inspiration is a strategy that has seen us through more than 70 years.

We are UK listed, employing 10,000 talented and skilled people and are real Living Wage and Fair Tax Mark accredited.

Because we’re SSE, and we’re for a better world of energy – for everyone.


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