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Service Delivery Office Manager

Inverness, Highlands, Scotland / Perth & Kinross, Scotland / Glasgow, Scotland
£51600 - £77400 per annum + performance-related bonus
Closing date
29 May 2023

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Job Type
Business & Non-Engineering

Job Details

About the Role

Base Location: Perth, Glasgow, Inverness, Aberdeen

Salary: £51,600 - £77,400 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The Service Delivery Office Manager supports the Policy and Standards team by managing the review, update and creation of specifications and other technical documents, along with leading the Service Delivery Office overseeing the management of information, schedule and budget.

As the Service Delivery Office Manager, you will:

- Manage the governance of engineering policy change in accordance with ISO55001 standards via cost and value analysis and assist Subject Matter Experts (SMEs) in the preparation of robust justification and business cases to aid effective decision-making for the long-term benefit.

- Maintain the status of all specifications and other technical documents, with Innovation Manager, TA Manager and Subject Matter Experts, ensuring that they are reviewed and updated in line with their expiry date, lessons learnt, new technology, regulatory or legislative changes.

- Lead the Service Delivery Office team to deliver management information including the production of monthly reports, performance dashboard, and team budget management, both for internal and external spend. Manage access to external standards, ensuring access rights are appropriate to the role and are reviewed regularly.

- Manage the Policy and Standards risk, safety and business improvement plans alongside the integrated team planner for workload & demand management.

- Manage the process and registration of Deviations from Specification, ensuring that all requests are reviewed by the relevant Subject Matter Experts in a timely manner.

What do I need?

To be considered for this role, we would love you to have:

- A qualification in a relevant subject, possibly a degree in engineering or business discipline or equivalent experience in a similar role.

- Strong analytical, organisation and programme management skills along with proficient IT skills - planning tools, workload analysis, data analysis and presentations.

- Ability to prioritise workload to deliver demanding targets on time and within budget. Experience in managing a Project Management Office, Results Delivery Office, Support Services Delivery function, or similar, would be useful.

- Strong interpersonal skills with an ability to effectively communicate using a variety of methods with a broad range of internal stakeholders, across all business and management levels.

- Experience in managing and coaching to drive results, and the resilience to lead a team, sometimes under pressure.

About our Business

SSEN Transmission owns and operates the electricity transmission network in the north of Scotland, transporting energy from where it is generated to where it is needed, providing a safe and reliable supply of electricity to the communities it serves. Home to some of the UK's greatest resources of renewable energy, SSEN Transmission is playing a critical role in the transition to a low carbon future, developing, building, maintaining and operating a network for net zero.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Iona at / 01738 344049.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.


We are driven by our purpose: to provide energy needed today while building a better world of energy for tomorrow.

We are a leading generator of renewable electricity and one of the largest electricity network companies in the UK.

We develop, own and operate low carbon infrastructure to support the zero-carbon transition.  This includes onshore and offshore wind, hydro power, electricity transmission and distribution grids, and efficient gas-fired generation, alongside providing energy products and services for businesses, and we have interests across Great Britain and Northern Ireland, Republic of Ireland, Japan, Spain, Portugal, Denmark and Poland.

Our twin focus of practicality and inspiration is a strategy that has seen us through more than 70 years.

We are UK listed, employing 10,000 talented and skilled people and are real Living Wage and Fair Tax Mark accredited.

Because we’re SSE, and we’re for a better world of energy – for everyone.


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