This job has expired

IT Service Delivery Manager

Closing date
10 Jun 2023

Job Details

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.
Salary: Circa £60,000What we can offer you:
  • Bonus of up to 21% of base salary
  • Pension of maximum total (employer and employee) contribution of up to 14%
  • Annual salary review
  • 25 days annual leave (plus holiday purchase)
  • Fantastic site facilities, including subsidised meals, free car parking
  • Excellent career progression and development opportunities

Hybrid working pattern: Where possible, we will seek to accommodate a blended approach to on-site and remote working - such as 1 day per week onsite
The opportunity:
An IT Service Delivery Manager based at our Bristol site responsible for managing the end to end delivery of IT services to the user base. Working closely with the IT suppliers, ensuring that all SLAs are met and to minimise or eliminate as much business downtime as possible.

To lead and maintain continual service improvement plans, participate in change, incident and problem management and to give the highest possible standard of customer service.

Work closely with both internal and external functions to manage the implementation of new services / applications and acceptance into service.

The IM function is a diverse and fast paced environment which is both challenging and rewarding. The Service Delivery team consists of a diverse team of people specialising on all the service management and technical management practices of ITIL V4 (or the 4 functions of ITIL V3).

We pride ourselves on being a high performing team with great colleagues!
What we're looking for from you:
  • ITIL V3 or V4 foundation or higher
  • Service Transition knowledge - Helpful but not essential
  • Leadership - Strong leadership experience in an IT Service Delivery role to motivate and lead virtual teams and partners.
  • IT Service Management - Knowledge of ITSM best practice i.e. ITIL
  • Communication - Effective collaboration in a global organisation. Strong interpersonal skills to enable collaboration and handle escalations and complaints.
  • Reporting - Good data analysis to create reports, using the data to present improvement ideas, trend and demand analysis for proactive problem identification
  • Teamwork - Work well as part of a team, provide support to colleagues across other IT functions and the business
  • Adaptable - Be flexible and adaptable to the changes within the business as well as the IM function

Our Business:

We respect new perspectives and experiences, and we value our collaborative ways of working. We are committed to growing and supporting diversity in our workforce and ensuring everyone has an equal opportunity to reach their potential.

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. We also welcome applicants who are looking for flexible working arrangements.

Follow us on LinkedIn (MBDA), Twitter (@MBDAcareers), Instagram (lifeatMBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

Please Note: MBDA UK Limited requires all employees to achieve the required medical and national security clearance for their role. Further restrictions and/or limitations relating to nationality and/or rights to work may also apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.


Together. For the future of defence.

We work with purpose, knowing that every advancement provides better, smarter and more effective defence capabilities to the UK and their allies. Regarded as one of the most trusted suppliers of defence solutions in Europe, we have a relationship with the UK military spanning back over 70 years.

Whether it’s designing a future concept for the British Army, managing the procurement of a missile component or harnessing their expertise in software in order to integrate one of our products on to the newest fighter jet, all of our employees are a part of delivering a more secure tomorrow.

In addition to being the only defence company on Glassdoor's Best Places to Work 2022 list, MBDA are also recognised nationally with three Investors in People Gold Awards (People, Apprenticeships, and Wellbeing), a top 10 finisher on the Best Big Companies to Work For 2022 league tables.   

For the latest vacancies, employer updates and stories from our people, make sure to visit and bookmark our MBDA UK Careers site.

Our Values 

Our values are at the core of everything we do and shape the culture of our organisation. No matter what role, our people from leadership to entry-level encompass these values knowing that they are working towards the same common goal, sharing a bigger purpose in order to protect national security and enable strategic independence.

Through promoting change with Innovation, taking ownership through Commitment, building trust through Integrity, inspiring others through Passion and encouraging collaboration through Team Spirit, we have created a place where people feel connected with each other and valued in our community.



Find Us
6 Hills way
United Kingdom

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