Support Engineer - Summer Internship

Location: Poznań

BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

Support Engineers are involved in all aspects required to support business applications and/or infrastructure services. This includes performing ITIL processes such as Incident, Problem and Change Management as well as conducting IT Operations in line with agreed Service Levels.

Support Engineers are responsible for ensuring the reliability, performance and availability of services to consumers of the service thereby enabling the value of the service to be realized.

Basic skills:

Good communication skills; fluent English is essential

Knowledge of ITIL fundamentals

Knowledge of DevOps concept

...or high potential, motivation and willingness to learn and grow professionally on Service Delivery Manager career path

Nice-to-have skills:

Understanding and managing of Linux and Windows operating systems

Knowledge of Atlassian tools: Jira, Confluence, Fisheye, Crucible

Knowledge of code repositories: Perforce, Bitbucket

Main duties:

Managing incoming workload, ensuring progress and timely delivery of tasks requested by external parties

Communication with stakeholders

Ensuring compliance with internal processes

Process improvements

Life at BAE Systems Digital Intelligence

We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day.

By embracing technology, we can interact, collaborate and create together, even when we’re working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance well-being.

Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential.

Division overview: Capabilities

At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and Capabilities is the engine that keeps the business moving forward. It is the largest area of Digital Intelligence, containing our Engineering, Consulting and Project Management teams that design and implement the defence solutions and digital transformation projects that make us a globally recognised brand in both the public and private sector.

As a member of the Capabilities team, you will be creating and managing the solutions that earn us our place in an ever changing digital world. We all have a role to play in defending our clients, and this is yours.