Field Support Representative

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.
Salary:£35,000 - £45,000 (depending on experience)What we can offer you:

• Company bonus of up to £2,500 (based on company performance and will vary year to year)
• Pension of maximum total (employer and employee) contribution of up to 14%
• Paid overtime
• Up to 15 days flexi leave
• 25 days annual leave (plus holiday purchase)
• Possible relocation available
• Fantastic site facilities, including subsidised meals, free car parking and more
• Excellent career progression and development opportunities

After your training in the UK, you will be required to deploy to Poland as part of a team of FSRs for this location

A unique opportunity has arisen which requires the specialist skills and knowledge of somebody with experience as a ‘hands on engineer' to work as a Field Support Representative for MBDA's new Ground Based Air Defence (GBAD) complex weapon system.

This role is the opportunity to be at the forefront of a once in a generation step-change in capability, working with multiple industry partners and Customer agencies, and introducing a new Export Customer to this system. Experience of working within the MoD/Armed Forces environment would be an advantage.

What are we looking for?

• You will be willing to deploy overseas in support of our Customer under Contractors on Deployed Operations (CONDO) conditions overseas.
• You need to be a practical ‘hands on' engineer willing to work with the Missile System Designers, the MOD, and our Customers.
• Possess strong interpersonal skills as you will need to be able to work with a variety of different types of people and while maintaining a willing, helpful attitude and a calm professional manner, even when things are changed at the last minute.
• Sound knowledge of the MOD structure and engineering processes whilst keeping yourself up to date in the relevant technical areas.
• Deliver, or assist in the delivery of Field Support to the highest quality, on time and on cost including responding to respond to technical queries from the Customer.
• Provide Support to Design, Trials or Individual Projects when required and liaise with product suppliers in support of Field Support activities.
• Maintain personal and Technical reports and records of all Field Support activities, to a high standard.
• Having experience and a working knowledge of the GBAD Defence environment and/or experience of working with a Trials Team would be beneficial.
• Be able to mentor other, more junior, staff as appropriate.

The Role

• You will be expected to initially deploy to Poland on a minimum 1 year International Assignment. It is expected that there will be opportunity for a continuation of the deployment following completion of the current contract. Leave periods are subject to negotiation, though applicants should be aware they may be required to be deployed overseas during a holiday period.
• When your time in Poland has come to a close, you will have the opportunity to work with our many products and Customer locations around the world.
• You will work as part of the Field Support Team for our Land based complex weapon system, providing support to the Customer at various locations as required within the scope of your Company Approval.
• Work as a Field Support Engineer within a Contractor's Working Party, at the Customer's location, in the UK or overseas, within the scope of Company Approval.
• Respond to Technical Queries from the Customer in a reasonable and timely manner
• Initiate and implement process and technology improvements to deliver continuous improvements in MBDA Quality and product availability.
• Ensure all necessary tools and equipment are available for use or perform timely replacement and or calibration to secure minimal disruption.
• Assist other organisations with information and technical support regarding Company products during support, installation and commissioning activities, at the Customer's location.
• Be sensitive and appropriately responsive to the UK and any Export Customer's local culture, behaviour and requirements.
• After your training in the UK, you will be required to deploy to Poland on long-term International Assignment as part of a team of FSRs. You will be one of the main Customer-facing representatives for this part of the world, allowing you the opportunity to establish yourself as an SME.

Our Business:
We respect new perspectives and experiences, and we value our collaborative ways of working. We are committed to growing and supporting diversity in our workforce and ensuring everyone has an equal opportunity to reach their potential.

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. We also welcome applicants who are looking for flexible working arrangements.

Follow us on LinkedIn (MBDA), Twitter (@MBDAcareers), Instagram (lifeatMBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

Please Note: MBDA UK Limited requires all employees to achieve the required medical and national security clearance for their role. Further restrictions and/or limitations relating to nationality and/or rights to work may also apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team!

Due to the nature of our business, this particular vacancy requires the applicant as a minimum to be a British Citizen or a Dual UK national with British citizenship and capable of achieving the clearance levels mentioned above!
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