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Customer Support and Services Engineer - Graduate Programme

Employer
MBDA
Location
Stevenage
Salary
Competitive
Closing date
2 Dec 2023
Reference
R15815

Job Details

Customer Support and Services Engineer - Graduate Programme

MBDA is a leading defence organisation that is proud to support our Armed Forces in protecting our nations. We collaborate with governments to achieve a shared goal of defending our freedom.

Salary: £30,000 plus a £3000 joining bonus.

Closing date for this role is midnight on Monday 22nd January.

What we can offer you:
  • 2 year programme starting September 2024
  • Company bonus and twice yearly salary reviews
  • Pension of maximum total (employer and employee) contribution of up to 14%
  • 25 days annual leave (plus holiday purchase) and up to 15 days flexi leave
  • Fantastic site facilities, including subsidised meals and free car parking
  • Excellent career progression and development opportunities
  • Flexible working

Hybrid working pattern:

Typically our teams work onsite 2 days per week, working from home for the remainder of the week. We have a flexible approach to where we work so it is possible to work onsite more frequently.

The Opportunity

Customer Support and Services (CSS) is the MBDA customer facing organisation working with the Royal Navy, Army and Royal Air Force (RAF). We make sure our products are ready for action when they are required!

We have overall responsibility for the definition, development and delivery of support and service packages for all MBDA products, with the aim of continually being able to meet our customers' requirements.

Within this department you'll see work right the way from concept phase through to disposal of a product - you'll even have opportunity to influence the design of what we produce to ensure it is supportable through its life!

Our Customers are incredibly important to us and you will be on hand to ensure that their requirements are met and the reputation of MBDA continues to prosper.

The diverse nature of CSS means that there is the opportunity to work in very different roles and gain a broad understanding of the company, its products and our customers.
  • Design and developing the support solution
  • Investigate and resolve customer raised problem reports
  • Delivering specific engineering tasks
  • Running equipment workshops with Royal Navy, Army and RAF Users, Develop Technical publications and training
  • Assist in repairs which could be on-ship, at Customer premises or back at MBDA, there are plenty of chances to get out of the office and hands-on with equipment!

You'll complete 3 x 6-month placements in areas of CSS;
  • Supportability engineering - work in a development team on a new product.
  • Support engineering - work on a product currently in-Service with a Customer
  • Support Services - work with the Field Support & Training/Technical Publications/Supply teams.

A final placement can be in a department external to CSS; Engineering, Business or even external to MBDA, e.g. a secondment to the Ministry of Defence, a sub-contractor or even a defence think tank.

What we're looking for from you

Degree qualified in any Engineering discipline (minimum 2.2).

Our Business

We value new perspectives, collaboration, and diversity. We are committed to growing and supporting diversity in our workforce and ensuring everyone has an equal opportunity to reach their potential.

We encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

Follow us on LinkedIn (MBDA), Twitter (@MBDAcareers), Instagram (lifeatMBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

Please Note: MBDA UK Limited requires all employees to achieve the required medical and national security clearance for their role. Applicants must have the right to work in the UK. Further restrictions and/or limitations relating to nationality and/or rights to work may also apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

Due to the nature of our business, this particular vacancy requires the applicant as a minimum to be a British Citizen or a Dual UK national with British citizenship and capable of achieving the clearance levels mentioned above.

#LI-LC1

Company

Together. For the future of defence.

We work with purpose, knowing that every advancement provides better, smarter and more effective defence capabilities to the UK and their allies. Regarded as one of the most trusted suppliers of defence solutions in Europe, we have a relationship with the UK military spanning back over 70 years.

Whether it’s designing a future concept for the British Army, managing the procurement of a missile component or harnessing their expertise in software in order to integrate one of our products on to the newest fighter jet, all of our employees are a part of delivering a more secure tomorrow.

In addition to being the only defence company on Glassdoor's Best Places to Work 2022 list, MBDA are also recognised nationally with three Investors in People Gold Awards (People, Apprenticeships, and Wellbeing), a top 10 finisher on the Best Big Companies to Work For 2022 league tables.   

For the latest vacancies, employer updates and stories from our people, make sure to visit and bookmark our MBDA UK Careers site.

Our Values 

Our values are at the core of everything we do and shape the culture of our organisation. No matter what role, our people from leadership to entry-level encompass these values knowing that they are working towards the same common goal, sharing a bigger purpose in order to protect national security and enable strategic independence.

Through promoting change with Innovation, taking ownership through Commitment, building trust through Integrity, inspiring others through Passion and encouraging collaboration through Team Spirit, we have created a place where people feel connected with each other and valued in our community.

 

 

Company info
Website
Telephone
01438754500
Location
6 Hills way
Stevenage
Hertfordshire
SG1 2DA
GB

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