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Chief Technology Officer

Financial Ombudsman Service
Closing date
21 Mar 2024

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Job Type
Director & Senior Management

At the Financial Ombudsman Service (FOS), we make decisions on a range of complex and difficult issues. Every year we resolve thousands of disputes between consumers or small businesses and their financial service providers. We are a free and impartial service that aims to resolve customer complaints in an efficient and effective way, whilst sharing our insight with key stakeholders like the financial services sector and bodies such as the FCA and HMT.

We are looking to appoint a Chief Technology Officer (CTO) to join our team. The primary responsibility of the CTO is to lead and cultivate the IT team, spearheading our IT strategy, executing strategic technology-driven initiatives, and fostering a culture of customer-centricity and continuous improvement, all while ensuring optimal value for money.

Ideal candidates will have a strong track record of creating and executing IT strategies, and a broad understanding of technology solutions. They will think strategically, solve problems effectively, and improve IT delivery in complex operational settings. Good communication skills are key, both inside and outside the organisation, as well as the ability to influence others.

Saxton Bampfylde Ltd is acting as an employment agency advisor to the FOS on this appointment. For further information about the role, including details about how to apply, please visit using reference QFOSK. Alternatively, telephone +44 (0)20 7227 0880 (during office hours). Applications should be received by noon on Thursday 21 March.

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