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Service Delivery Analyst

Perth, Perth & Kinross, Scotland
£44195 - £50611 per annum
Closing date
24 Jun 2024

Job Details

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.

Join us on our journey to net zero and help us power change.

About the Role

Base Location: Flexible, however, our preference is that you will be based in one of our key UK or Ireland sites, which includes but is not limited to:- Glasgow, Perth, Aberdeen, Inverness, Reading, Havant, Belfast or Dublin.

Salary: £44,195 - £50,611 and a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

This is a demanding yet rewarding role within SSE's Renewables IT team. Our Renewables business strives to be the largest and most efficient developer of onshore and offshore wind in the UK and Ireland as well as developing our effective hydro fleet. We drive new growth by identifying, developing, building and operating high quality assets in GB, Ireland and internationally. In order to contribute to a low carbon future, we have committed to treble our current Renewables output by 2030. You will join the team during a transformational period as we adopt more Agile ways of working, further enhanced by the adoption of DevOps. The IT Service Management function is fundamental to enable consistent and reliable operational IT service to our customers, underpinned by a continual service improvement cycle to ensure we deliver the best value IT service. This role will lead that function for our Renewables business.

Key responsibilities

As an IT Service Delivery Analyst, you will report to the IT Service Delivery Manager and assume the following core responsibilities:

- Perform in-depth analysis of operational IT Services to measure health and opportunities for improvement.

- Prepare IT Service reports and communications towards strategic and operational stakeholders to articulate the health and impact of IT Services.

- Help manage and co-ordinate operational escalations (incidents, requests) through to their conclusion.

- Provide input to and help co-ordinate continual service improvement initiatives that can demonstrate value.

- Develop and enhance stakeholder relationships by acting upon customer feedback and supporting the transformation of the IT Service Management function through the adoption of agile ways of working.

What do I need?

We are looking for positive and enthusiastic people to join a growing team. To be successful in this role, you will need:

- Experience from a similar service delivery management/support role in supporting business critical systems in medium/large organisations.

- Excellent time management skills as well as communication skills, both written and verbal.

- Ability to take ownership of escalations, problems, and requests as well as the ability to work in a pressurised environment.

- Knowledge of identifying and implementing service improvements.

- Experience across a broad range of IT services and disciplines coupled with a good knowledge of ITSM and standards is also required.

- Good understanding and knowledge of Service Now toolset and PowerBI is advantageous.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Further actions

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact David on / 01738 275846.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.


We are driven by our purpose: to provide energy needed today while building a better world of energy for tomorrow.

We are a leading generator of renewable electricity and one of the largest electricity network companies in the UK.

We develop, own and operate low carbon infrastructure to support the zero-carbon transition.  This includes onshore and offshore wind, hydro power, electricity transmission and distribution grids, and efficient gas-fired generation, alongside providing energy products and services for businesses, and we have interests across Great Britain and Northern Ireland, Republic of Ireland, Japan, Spain, Portugal, Denmark and Poland.

Our twin focus of practicality and inspiration is a strategy that has seen us through more than 70 years.

We are UK listed, employing 10,000 talented and skilled people and are real Living Wage and Fair Tax Mark accredited.

Because we’re SSE, and we’re for a better world of energy – for everyone.


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