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IT Problem Management Process Owner

County Antrim, Belfast, Northern Ireland / Scotland, Glasgow / Reading, Berkshire, England
£62324 - £71370 per annum
Closing date
14 Jul 2024

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Job Details

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.

Join us on our journey to net zero and help us power change.

About the Role

Base Location: Flexible, however our preference is that you will be based in one of our key UK or Ireland sites, which includes but is not limited to:- Glasgow, Perth, Aberdeen, Inverness, Reading, Havant, Belfast or Dublin.

Salary: £62,324 - £71,370 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

This role retains overall accountability for delivery, operation, monitoring, management and continual improvement of IT Problem Management processes and activities, utilising a strong background in Problem Management to assure Supplier performance in line with contractual targets and in support of SSE Business requirements, leveraging strong Stakeholder and Supplier Management skills to ensure effective Service Management.

- Own and be accountable for all aspects of the IT Problem Management process (including development, governance, compliance, reporting and continual improvement) regardless of the technology or organisational structure involved.

- Reduce the number of service disrupting Incidents through the use of effective Root Cause Analysis leading to the implementation of agreed workarounds and/or preventative permanent solutions.

- Take steps to anticipate, investigate and prevent Incidents occurring through 'what-if? scenario modelling and analysis of trend data & patterns to drive pro-active remediation/preventative activities.

- Develop and maintain the organisations IT Problem Management strategy, with the overall goal to minimise unplanned service disruption.

- Work with other process owners to ensure that the process integrates into an overall Service Management System and that interfaces with other IT processes and functions are identified, defined and monitored.

What do I need?

To be considered for this role, we would love you to have:

- Extensive knowledge/experience of IT Problem Management, some of it gained as Process Owner.

- Expert in the use of Service Management processes and best practice such as ITIL; qualified to ITIL Foundation level (minimum).

- Supplier management experience gained in an outsource or SIAM partnership.

- Stakeholder management experience (preferably in a multi-customer scenario).

- Excellent understanding of the development, customisation and implementation of Service Management processes and procedures.

About our Business

SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Further actions

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact David on 01738 275846.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.


We are driven by our purpose: to provide energy needed today while building a better world of energy for tomorrow.

We are a leading generator of renewable electricity and one of the largest electricity network companies in the UK.

We develop, own and operate low carbon infrastructure to support the zero-carbon transition.  This includes onshore and offshore wind, hydro power, electricity transmission and distribution grids, and efficient gas-fired generation, alongside providing energy products and services for businesses, and we have interests across Great Britain and Northern Ireland, Republic of Ireland, Japan, Spain, Portugal, Denmark and Poland.

Our twin focus of practicality and inspiration is a strategy that has seen us through more than 70 years.

We are UK listed, employing 10,000 talented and skilled people and are real Living Wage and Fair Tax Mark accredited.

Because we’re SSE, and we’re for a better world of energy – for everyone.


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