Associate 2nd Line Support Engineer

Employer: BAE Systems Digital Intelligence
Location: Poznan, Poland
Salary: Competitive
Closing date: 28 Sep 2024
Reference: 121067-en_GB

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Discipline: Design, Systems, Research and Development
Sector: Computing & IT, Defence, Software & Hardware, Cyber Security
Job Type: Early Career, Engineer, Senior & Chartered Engineer, Engineering Manager

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Job Details
Company

Job Details

We are looking for a 2nd Line Support Engineer with experience of delivering value to clients by supporting solutions that make complex datasets easy to understand and enable clients to use their data to operate strategically and efficiently.

Key responsibilities:

Support maintenance, testing, release and enhancement of Power BI & Salesforce components
Support Power BI & Salesforce development, including minor updates and configuration changes
Support reports and dashboards, including minor updates and configuration changes
Troubleshooting software issues with customers
Document and record issues in the helpdesk system
Ensure SLA’s are met and customers are satisfied
Ensure data governance, security and compliance policies are adhered to

Skills:

Familiarity with Power BI tools (including Power BI Desktop, DAX Studio)

Familiarity with Salesforce development lifecycle
Knowledge of operating systems, such as Windows and familiarity with Microsoft Office suit
Microsoft Visual Studio & Salesforce Lightning Design System
General web development experience with HTML, CSS, Javascript
Familiarity in DAX
Familiarity in SQL

Strong analytical skills
Excellent communication skills
Ability to translate business requirements into technical specifications and working systems
Experience of working directly with client stakeholders

Also desirable:

Experience of working on cloud platforms
Experience in other languages / development (XML, Flex, .NET, SQL, C++, SOAP-based web services)
Related certifications, e.g. Microsoft Data Analyst Associate
Activity on Microsoft Power BI Forums
Active in the Salesforce community
Demonstrates continued personal / professional development

Company

BAE Systems Digital Intelligence is home to more than 4,500 digital, cyber and intelligence experts. With a rich heritage in helping to defend nations and businesses from advanced threats, we work collaboratively across 10 countries to collect, connect and understand complex data. We use the latest technologies, best practices and processes – combined with expertise gained from over forty years of application – to empower customers to detect and defend against the latest threats, transform their organisations, and secure their communications across multiple domains.

Everything we do creates a safer future. In a new age of cyber threats, our people have a shared vision to protect the connected world, to create and deliver intelligent global solutions across a dynamic technological landscape.

The nature of our business means that we’re constantly looking for the very best people to fulfil our ambitions, and help you realise yours.

We’ve built a place that supports the changing needs of our multi-cultural, diverse, global workforce and we believe everyone can make a difference.

Careers webpage: Careers | BAE Systems

Linkedin: https://www.linkedin.com/company/baesystemsdigital

Facebook: https://www.facebook.com/baesystemsdigital

X: https://twitter.com/BAESystemsDigi