Customer Support and Services Engineer - Graduate Programme 2025

Customer Support and Services Engineer - Graduate Programme 2025

Salary: £31,000 plus a £3000 joining bonus.

Location: Stevenage

Hybrid working pattern:

Typically our teams work onsite 2 days per week, working from home for the remainder of the week. We have a flexible approach to where we work so it is possible to work onsite more frequently.

Security clearance:

British Citizen or a Dual UK national with British citizenship.

Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

Closing date for this role is midnight on Monday 4th November

The opportunity:

Customer Support and Services (CSS) is the Customer-facing organisation within MBDA, working directly with the Royal Navy, Army and Royal Air Force (RAF). We make sure our products are ready for action when they are required!

We have overall responsibility for the definition, development and delivery of support and service packages for all MBDA products, with the aim of continually being able to meet our customers' requirements.

Within this department you'll see work across the entire Product Life Cycle (CADMID), from the initial Concept Phase all the way through to Disposal - part of your role could be influencing the designs of our products to ensure that they are supportable throughout their service life; designing the System is only the first step, ensuring it can be maintained and supported for 20+ years is where the real work begins!

Our Customers are incredibly important to us and you will be on hand to ensure that their requirements are met and the reputation of MBDA continues to prosper.

The diverse nature of CSS means that over the course of the Graduate Programme you will be given the opportunity to work in a wide range of different roles, gaining a broad understanding of MBDA, our Products and our Customers. Your roles could include:

• Designing and developing the Support Solution;
  
• Investigating and resolving customer raised problem reports;
  
• Delivering specific engineering tasks;
  
• Running equipment workshops with Royal Navy, Army and RAF Users;
  
• Developing Technical publications and Training Material;
  
• Assisting with repair activities which could be on-ship, on Military bases or back at MBDA. There are plenty of chances to get out of the office and hands-on with equipment!
  

You will complete three 6-month placements within the CSS department;

• Supportability Engineering - Working in a development team on a new Product or an Export Contract delivering to a new Customer;
  
• Support Engineering - Working on a System currently In-Service with a Customer;
  
• Support Services - Working with our Field Support & Training, Technical Publications, Systems & Tools and Supply teams.
  

The final placement is your opportunity to take an 'external' placement outside of the CSS Department; it could be in the Mechanical Engineering teams, Finance department, Business Development team or any other of the departments here at MBDA. You can even choose to take your placement completely external to MBDA, e.g. a secondment into the Ministry of Defence, one of our Shareholder companies, or even a Defence and Security think tank.

What we're looking for from you:

Degree qualified in any Engineering discipline (minimum 2.2).

Our company:

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

What we can offer you:

• 2 year programme starting September 2025
• Company bonus and twice yearly salary reviews
• Pension of maximum total (employer and employee) contribution of up to 14%
• 25 days annual leave (plus holiday purchase) and up to 15 days flexi leave
• Fantastic site facilities, including subsidised meals and free car parking
• Excellent career progression and development opportunities
• Flexible working

We respect new perspectives and experiences, and we value our collaborative ways of working. We are committed to growing and supporting diversity in our workforce and ensuring everyone has an equal opportunity to reach their potential. MBDA is proud of our employee-led networks including Gender Equality, Pride, Neurodiversity, Ethnic Diversity, Menopause Matters, Parents and Carers and Armed Forces.

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
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