PLM Tool Business Support Engineer

Competitive Salary & Benefits
31 Aug 2017
30 Sep 2017
Martina Hayden
Business & Finance
Job Type
The Opportunity
Engineering Design Capabilities are responsible for providing comprehensive CAD & PLM tool user support to the design communities.
An exciting opportunity has arisen to be part of the team providing IT tool support for a large user base working in an engaging, diverse engineering environment undergoing the adoption of a new PLM (Product Lifecycle Management) toolset across a multi-national context.
The Role
  • Provide support and guidance for the use of PTC’s Windchill PLM Software and its interfaces following the UK deployment
  • Act as a focal point as the first point of call to resolve day-to-day user technical tool issues and manage their resolution as a team in a timely & effective manner.
  • Deliver formal training & one-to-one coaching within different Engineering communities across the company’s site locations.
  • Regularly reviewing and maintaining user support documentation and guides.
  • Carry-out various business software administration tasks.
  • Provide technical support input for future tool developments in line with evolving business requirements & practices and carry out user acceptance testing.
What’s in it for you?
  • You will be supporting MBDA’s new state-of-the-art engineering toolset
  • You become a recognised expert in the PLM system, its capabilities and best practice use.
  • The role provides opportunities to work closely with engineering teams to get an understanding of how the design toolset is utilised.
  • Engaging with a wide range of stakeholders both cross directorate & internationally.
  • Future opportunities as the toolset grows / additional functional take-up.
What’s great about the team?
  • You will be joining a dynamic, focussed team that have a passion and enthusiasm to proactively deploy and support the Engineering Design toolset to benefit the business, projects and individuals.
  • Team members continually develop and share their knowledge and embrace continuous improvement in the tools & ways of working.
  • The team have developed and continue to develop good working relationships with key stakeholders and individuals that we deal with on a day to day basis.
  • An individual joining the team will have the opportunity to add to the team’s capability their experiences and ideas, to enhance and shape the teams contribution to the business and make a difference.
What are we looking for?
  • Hands on working knowledge of PTC Windchill PLM Tool or similar software application.
  • Advantageous to have appreciation of Engineering related PDM/PLM functions (CAD, Configuration Management, Product Data Management, Change Management).
  • Strong communication
  • Technically minded and confident able to conduct technical dialogue in a helpful and calm manner
  • Excellent problem solving skills.
  • Use of Microsoft Office applications – Word, Excel, Outlook.
  • Previous experience of delivering training would be an advantage
  • Ability to operate as a team player
What would you get?
  • Competitive salaries, flexible working, paid overtime (subject to level), a comprehensive pension scheme, employee funded voluntary private healthcare, sporting activities, fantastic site facilities, bonus schemes (subject to level) and superb learning and development opportunities.
Please note that in order to apply for MBDA UK opportunities you will need to be eligible for SC (Secret Level) UK Security Clearance.
Are you a member of LinkedIn?  If so, you are invited to join our LinkedIn Group to view future MBDA UK opportunities and news.
LinkedIn Group name: Engineering UK (Defence)